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Our services utilise diverse experience and expertise in:
Strategic Thinking:
Strategic direction planning
Business planning
Organisation Reviews:
Business model development
Business process management
Change management
Governance and organisation structures
Information Research:
Market, industry and stakeholder research
Benchmarking studies and evaluations.
Our Strategic Thinking services focus on:
- Business analysis
- Evaluating the broader environment
- Defining and evaluating stakeholder models
- Reviewing and updating industry and
organisation strategic direction and focus
- Aligning strategic and business plans
- Facilitating strategic and business planning
workshops.
Strategic thinking assignments we have undertaken include:
- Review of the strategic direction, focus and
plans for several Australia Seaports and an Airports Corporation.
- Development of the strategic direction for
the Australian subsidiary of a US ITC company.
- Design and implementation of a marketing
strategy for a division of an Australian construction materials
organisation.
- Review of the strategic direction and
governance of a mid-tier Australian construction company.
- Review and update of the strategic direction
for the Australian livestock export industry, the Australian
sheepmeat industry, LiveCorp, the Australian Livestock Exporters
Council, Animal Health Australia, Meat & Livestock Australia,
and Australia’s Grain Fed Beef Industry Association.
- Review and update of the strategic direction
and focus of information and library services in the university,
private and government sectors (Australian, State and Local
Government) including a "Strategic Positioning of Libraries"
management development program.
- Review and update of the strategic direction
for Australian and New Zealand business, industry and
professional associations.
Our Organisation Review services focus on:
- Business analysis
- Business model reviews
- Managing organisation improvement projects
that utilise business management frameworks and tools
- Assisting with change management initiatives
- Advice and guidance on organisation
governance including organisation structure
- Business skills development workshops.
Organisation review projects we have undertaken include:
- Design of an organisation-wide business
process model for OPSM, the Australian eyewear retailer.
- Review and redesign of an HR business process
for managing professionals on international assignments, for the
Australasian subsidiary of a US ITC company.
- Business process management model definition
and an organisation structure review for the Australian
Newsprint Mills.
- Design and implementation of a technical
support process for the Australian subsidiary of a US ITC
organisation.
- Design of a service delivery model for a
primary industry services provider in the post deregulation
period of the Australian dairy industry.
- Definition of a business process model for an
Australian energy services provider.
- Management of a Value/Efficiency Project for
the Import Clearance Program of the Australian Quarantine and
Inspection Service.
- Management of change for the implementation
of a Records Management system across multiple State Government
organisations and agencies.
- Development of service delivery models for
several State Government departments’ electronic document and
records management focus.
- Development of a supply chain model and
associated improvement initiatives for an Australian Government
Agency in its management of corporate and operational apparel.
- Design of a business process model and
organisation structure review for an Australian Vocational
Education College.
- Development of a business improvement plan
for an Australian Government agency in the context of
legislative changes impacting on Australia’s import and export
industries.
- Review of a commercial service for the
National Library of Australia.
- Development of an e-Library Services
Operating Model for an Australian University library service.
- Review of the Service Delivery operation of
the State Library of New South Wales.
Our Information Research services focus on:
- Market and industry research
- Designing and conducting interviews and focus
groups
- Survey design and analysis
- Benchmarking studies and evaluations.
Information research projects we have undertaken include:
- Identification of client needs and priorities
for a Property Management services provider.
- Research of trends in the global dairy
industry, review of economic dairy industry scenario models, and
facilitated small group discussions with over one hundred
Australian dairy farmers.
- Design and analysis of a client needs and
perceptions survey for an Australian rural services provider.
- Review and analysis of global trends in
industry supply chains’ use of management systems, and audits
used for product, personnel, equipment and management systems
compliance.
- Assessment of the strategic direction in
non-financial auditing practices in Europe, North America, Asia
and Australasia.
- Design and conduct of a benchmarking study
that focused on the practices of ten corporations associated
with the management of professionals engaged in international
business assignments.
- Evaluation of a Change Management project for
the Australian Department of Finance.
- Research and evaluation of global, national
and local trends impacting the Australian information and
library services sector.
- Design of a national survey for identifying
characteristics of Australia’s archival domain.
- Design and analysis of a user survey and the
conduct of user focus groups, for a State Government Health
Information Service.
- Design and analysis of a member value
perceptions survey for the Library and Information Association
of New Zealand.
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